We are currently experiencing a high volume of calls - 

Please check our website for the JR pass price, shipping information, and pass eligibility. Website: www.myjrpass.com 

Shipping: www.myjrpass.com/en/cms/shipping 

Pick up: Gardena, CA (Los Angeles Area) location only, 9 am- 5 pm PST, We are not open on weekends. 

Refund: Any passes being returned to NTA America Inc. will need to have NTA USA GLA written in the place of issue. Purchases from another issuers, you will need to contact them directly.